Contact US

We welcome your comments, suggestions and complaints about any aspect of our service. You can contact our Customer Service Centre on 0845 6000 650. We will work hard to deal with your concerns to your satisfaction and within the timescales explained in our Passengers' Charter.

For general enquiries and comments; open 06:00-22:00

Customer Service Centre
Island Line Trains
Overline House
Blechynden Terrace
Southampton
SO15 1GW

Phone: 0845 6000 650
Textphone: 0800 692 0792

Complete our contact form (Please note: you will taken to the South West Trains Website by following this llink)

We will work hard to address your concerns to your satisfaction. If you are unhappy with our response, please let us know. Alternatively, you can contact Passenger Focus or London TravelWatch (in the London area). These are independent bodies set up by the Government to protect rail users' interests.

Their contact details are: Outside London

Passenger Focus
Freepost (RRRE-ETTC-LEET)
PO Box 4257
Manchester
M60 3AR
Tel: 0845 3022 022
Fax: 0845 8501 392
Textphone: 0845 850 1354 (For the hearing impaired)
Email: info@passengerfocus.org.uk
Website: passengerfocus.org.uk

For Train Information please call

08457 48 49 50

Lost Property

01983 562492

Island Line is a brand name of Stagecoach South Western Trains Ltd

Stagecoach South Western Trains Ltd is registered in England no 05599788

Registered Office:

Friars Bridge Court
41-45 Blackfriars Road
London
SE1 8NZ